Privacy Policy

Privacy Policy for Vendor Connect Platform

Effective Date: June 21, 2025

This Privacy Policy describes how NaijaVendors ("we," "us," or "our") collects, uses, and discloses your information when you use our Vendor Connect Platform website and mobile applications (collectively, the "Platform"). It also describes your choices regarding our use of your information and how you can access and update this information.

By accessing or using the Platform, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use the Platform.

1. Information We Collect

We collect various types of information from and about you to provide and improve our Platform.

1.1 Information You Provide Directly

  • Account Information: When you register for an account, we collect personal information such as your name, email address, password, and phone number.
  • Vendor Profile Information: If you are a Vendor, we collect detailed business information you provide to create your public profile, including:
    • Business Name and Category
    • Business Description
    • Physical Address (street, city, state, zip code)
    • Business Hours
    • Contact details (phone, email, website, social media links)
    • Business logo and images of your business, products, or services.
  • Customer Preferences: If you are a Customer and create an account, we may collect information about your saved favorites or search preferences.
  • Communications: When you communicate with us (e.g., customer support inquiries), we collect the content of your communication and any contact information you provide.

1.2 Information Collected Automatically

When you access and use the Platform, we may automatically collect certain information about your device and usage patterns.

  • Device Information: Such as your IP address, device type, operating system, browser type, unique device identifiers, and mobile network information.
  • Usage Information: Details of your access to and use of the Platform, including traffic data, location data (if enabled by you), logs, and other communication data and the resources that you access and use on or through the Platform.
  • Cookies and Tracking Technologies: We use cookies and similar tracking technologies (like web beacons and pixels) to track activity on our Platform and hold certain information. Cookies are small data files placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Platform.

1.3 Information from Third Parties

We may receive information about you from third parties, such as:

  • Social Media Services: If you choose to register or log in using social media accounts (e.g., Google, Apple), we may obtain information from these services (e.g., your name, email address) as permitted by your privacy settings on those services.
  • Google Maps API: For address validation and geocoding, we may process location data you provide.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • To Provide and Maintain the Platform: To operate, deliver, and improve the Platform's functionality, including displaying vendor listings, enabling search and filtering, and managing user accounts.
  • To Manage Your Account: To register you as a user, provide you with access to features, and manage your preferences.
  • To Personalize Your Experience: To tailor the content and experiences you see on the Platform, such as suggesting relevant businesses.
  • For Communication: To send you transactional emails (e.g., account verification, password resets), updates about your listings (for Vendors), and promotional communications (if you have opted in).
  • For Security and Fraud Prevention: To protect the integrity and security of the Platform, prevent fraudulent activities, and enforce our Terms of Service.
  • For Analytics and Research: To understand how users interact with the Platform, analyze trends, and perform research to improve our services and features.
  • To Comply with Legal Obligations: To meet any applicable legal or regulatory requirements.

3. How We Share Your Information

We may share your information in the following situations:

  • Publicly Shared Information (for Vendors): Information you provide in your public vendor profile (business name, description, address, hours, contact info, logo, images) will be visible to all Customers and other users of the Platform.
  • With Service Providers: We may share your information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as hosting, data analysis, payment processing, information technology, customer service, email delivery, and marketing.
  • For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
  • Business Transfers: In connection with or during negotiations of any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company, your information may be transferred.
  • With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.

4. Data Security

We implement reasonable security measures designed to protect your information from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Data Retention

We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

6. Your Data Protection Rights

Depending on your location, you may have the following data protection rights:

  • The Right to Access: You have the right to request copies of your personal data.
  • The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
  • The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
  • The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
  • The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the contact information provided below.

7. Third-Party Links

Our Platform may contain links to websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

8. Children's Privacy

Our Platform is not intended for use by children under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under the age of 18 without verification of parental consent, we will take steps to remove that information from our servers.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • By email: support@naijavendors.com
  • By mail: NaijaVendors Headquarters, Lagos, Nigeria